Privacy policy
Last updated 17 September 2026. This policy covers people in Australia and the United States, and says where the rules differ.
Who we are
Dealsci is operated by Risk Intelligence Group Australia Pty Ltd, ABN 16 152 025 486, based in Queensland, Australia ("we", "us"). You can reach us at sales@dealsci.com.au for anything in this policy, including a request to see, correct or delete your information.
Summary
- Sales teams upload call transcripts. We read them against the team's sales process and give the team back the gaps, the evidence and a plan for the next call. That is the whole product.
- For those transcripts, the customer is in charge of the data and we process it on their instructions. If you appear in a transcript and are not our customer, the customer is who to ask about it, and we will help them answer.
- We collect very little about the people who use the product: an email address, a display name, when you signed in, what you did in the product.
- We do not sell personal information, we do not run advertising trackers on our site, and nothing anyone uploads is used to train any model.
- Everything can be deleted, and each customer's data lives in its own database that we delete when the customer leaves.
What we collect, and why
If you ask us about a pilot
The form on our home page asks for a work email, a company name, a team size and an optional note. We use them to reply to you and, if you go ahead, to set up your workspace and send your sign-in link, at which point the email address becomes your account (see the next section). We do not use them for anything else. We keep the request for twelve months from the day you send the form, then delete it. Ask us and we will delete it sooner.
If you use the product
To sign you in we hold your email address and display name, and we record when you signed in. Sign-in is by a link we email you, so we never hold a password. While you use the product we record what you did, for example that you uploaded a call or changed a deal, so that your team's records can show who did what. Those records are kept for two years.
Our sign-in emails come from auth@dealsci.com.au and are sent through Postmark, which receives your address and the link.
Call transcripts and what we make from them
A customer's team uploads transcripts of their sales calls. A transcript names the people on the call and contains what they said. From it we produce a reading: what was established, what is still missing, what each buyer wanted or objected to, and what to do on the next call. We also keep a register of the people involved in each deal, with any contact details the team chooses to type in.
Before a transcript is read, the person uploading it confirms that everyone on the call was told it was being recorded. Without that confirmation the transcript is not read.
We keep the transcript text and the reading, not the original file, and we never accept audio or video. Contact details typed into the register are never sent to a model and never leave the customer's database.
Cookies, and what we do not collect
Our public site sets no cookies and runs no analytics or advertising trackers. The product sets one cookie, which keeps you signed in and expires after eight hours of inactivity or twelve hours at most. There are no third-party cookies anywhere.
Who is responsible for what
For your account details and for pilot requests, we decide how the data is used, so we are the responsible entity under the Australian Privacy Act and the "business" under US state privacy laws.
For transcripts, readings and the people register, our customer decides. They choose what to upload, who sees it and when it is deleted. We act only on their instructions, which makes us a "service provider" under California law and their contractor under Australian law. If you appear in a customer's transcript and want to exercise a right over that data, please ask the customer; we will support them in responding, and if you contact us we will pass your request to them.
Who else sees the data
We use a small number of providers, and each sees only what it needs:
- Anthropic reads transcripts to produce the reading. Under our commercial agreement Anthropic does not use inputs or outputs to train its models. If a customer chooses to bring their own model key, their own provider's terms apply instead, and we tell them so when they enter the key.
- Railway hosts the product and its databases.
- Postmark sends sign-in emails.
We never sell personal information, never share it for advertising, and never share it with anyone else unless the law requires us to.
Where the data is stored
Each customer's transcripts, readings and register live in a database that belongs to that customer alone. Account details for sign-in live in a separate control database.
Our infrastructure runs in the United States.
Personal information is therefore held and processed in the United States. Our agreements with our providers require them to protect it, and we take reasonable steps under Australian Privacy Principle 8 to ensure they handle it as we would.
How long we keep it
- Transcripts, readings and feedback: the customer's retention setting, twelve months by default, then permanently deleted.
- Activity records: two years.
- Account details: thirty days after your last membership ends.
- Invitations: thirty days after acceptance, or ninety days if never accepted.
- Pilot requests: twelve months.
- Backups: thirty days, after which deleted data is gone from backups too.
When a customer leaves, we keep their database for twelve months in case they return, then delete it entirely, or sooner if they ask. Deletion means deletion: we do not keep archived copies.
Your rights
Wherever you are, you can ask us what we hold about you, ask us to correct it, ask us to delete it, and complain if you think we have got something wrong. Email sales@dealsci.com.au. We will reply within thirty days, and we will not charge you or treat you differently for asking.
Australia. The Privacy Act 1988 and the Australian Privacy Principles apply. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
United States. If you are a California resident, the California Consumer Privacy Act gives you the right to know what we collect, to delete it, to correct it, and to opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of. We honour the same rights for residents of other US states with privacy laws, and we do not use your information for automated decisions that have legal effects on you.
Elsewhere. The product is offered to businesses in Australia and the United States. If you are somewhere else, the same rights above are yours on request.
How we protect it
Data is encrypted in transit and at rest. Each customer's data is in its own database, so one customer's data is never in the same place as another's. Access to production systems is limited to the people who run the product. Model provider keys that customers give us are encrypted before they are stored. We test the product's security regularly and publish a contact for security researchers at /.well-known/security.txt.
Children
The product is for businesses and is not directed at anyone under eighteen. We do not knowingly collect information from children.
Changes
If we change this policy we will change the date at the top and, for changes that matter, tell signed-in users when they next sign in. Earlier versions are available on request.
Contact
Risk Intelligence Group Australia Pty Ltd
ABN 16 152 025 486
PO Box 616, Springwood, Queensland 4127, Australia
sales@dealsci.com.au