Terms of service

Version dated 17 September 2026. These terms are a contract between your business and Risk Intelligence Group Australia Pty Ltd for the use of Dealsci.

1. Who this is between

"We" and "us" means Risk Intelligence Group Australia Pty Ltd, ABN 16 152 025 486, trading as Dealsci. "You" means the business that signs up. Dealsci is for businesses, not consumers. The person who accepts these terms confirms they are allowed to bind their business, and everyone that business invites into its workspace is covered by them.

You accept these terms by asking for the free trial, by creating a workspace, or by using the product. Our privacy policy is part of these terms.

2. What Dealsci does, and what it does not

Dealsci reads transcripts of your sales calls against your sales process. It shows which elements of the process were established and which were not, with the line in the transcript that supports each finding. It records what the buyer wanted and objected to, who was involved, and writes a plan for the next call. It then measures the next call against that plan.

Three things it does not do, and we will not claim otherwise:

• It does not tell you what anyone was thinking. It reports what was said and how people responded. It will never say someone was lying, stalling or bluffing.
• It does not make unsourced claims. Every finding carries the turn that supports it, or says plainly that it cannot be tied to one.
• It does not promise outcomes. We do not guarantee that any deal will close, that any reading is complete, or that following a plan will work. The readings are analysis for people to weigh, not decisions.

The readings are produced by a large language model. They can be wrong. You should treat them as a well-prepared colleague's notes, not as fact, and you are responsible for decisions you make using them.

3. What you agree to do

• Record lawfully. You are responsible for recording calls in a way that is legal where you and the other participants are, and for telling participants they are being recorded. A line you can say at the start of a call or put in the meeting invite is: This call is recorded, and the transcript is reviewed by our team and by software to help us prepare for our next conversation. It is also shown on the upload page. When you upload a transcript you confirm that participants were told, and we rely on that confirmation.
• Upload only what you have the right to. Your own calls, not someone else's.
• Use the readings fairly. Do not use them to make decisions about a person that the law restricts, such as automated employment decisions, and do not use them to harass or discriminate.
• Keep your access to yourself. Sign-in links are personal. If you think an account has been misused, tell us straight away.
• Do not break it. No reverse engineering, no scraping, no attempts to reach another customer's data, no sending it anything designed to make it misbehave.

4. Your data

Your transcripts, the readings we produce from them, your deals and your people register are yours. We process them only to provide the product to you, and only on your instructions. We do not sell them, share them for advertising, or use them to train any model. Contact details you type into the people register are never sent to a model.

Each customer's data lives in a database that belongs to that customer alone. You can delete any call at any time, and you set how long calls are kept before they are deleted automatically. When you leave, we keep your database for twelve months in case you return, then delete it. Ask us and we will delete it sooner.

If you choose to use your own model provider key, your transcripts pass to that provider under your agreement with them, not ours. We tell you this when you enter the key, and we send every request pinned to the provider you chose.

5. Price and payment

The price is per call read: $2.00 for the first thousand calls in a month, less above that as published on our home page, and $0.90 a call when you use your own model key. A call is counted when its reading is produced. A call re-read because you changed your sales process is not counted again.

You give us a payment card and we charge it once a month for the calls read in the previous month. You can set a monthly ceiling in the product, and we stop reading calls when it is reached; nothing is charged beyond it. Prices are in Australian dollars for Australian customers and US dollars for customers in the United States, and exclude taxes, which we add where the law requires.

We can change prices with thirty days' notice by email. If you do not want to pay the new price, you can leave before it applies.

6. Free trial: tracking a deal with us

"Track a deal on us" is a free trial. If we accept your request, we read every call you send from one live deal at no charge, with no card required, until that deal closes or either of us decides to stop, which either of us can do at any time without giving a reason. The trial covers one deal; reading calls from other deals is charged at the prices in section 5, and only if you choose to continue as a paying customer. We can withdraw or change the free trial offer at any time for new requests. Everything else in these terms applies during the trial. When it ends, your data is kept for twelve months and then deleted, as in section 4, unless you continue.

7. Availability

We will make reasonable efforts to keep Dealsci available and to read calls promptly, and we will tell you about planned downtime. We do not promise any particular level of uptime at this stage, and we are not responsible for outages at the providers we depend on, such as the model provider. If the product is unavailable for a sustained period, you can leave without notice.

8. What we are responsible for

If we cause you loss, our total liability to you for everything arising in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect loss, such as lost profit, lost deals or lost business, however it arises. Nothing in these terms limits liability that the law does not allow us to limit.

If you are a small business under the Australian Consumer Law, you have guarantees that cannot be excluded. Where the law allows, our liability for breaching those guarantees is limited to supplying the service again or paying the cost of having it supplied again.

You are responsible for loss we suffer because you breached section 3, for example a claim by someone who was recorded without being told.

9. Confidentiality and ownership

We keep your data confidential and use it only to provide the product. You keep confidential anything we share with you that is not public. Your data is yours. The product, its code, its prompts and its readings' format are ours, and these terms give you a right to use the product, not to own any part of it.

10. Ending it

There is no minimum term. Either of us can end the agreement with thirty days' notice by email. We can suspend your access with notice if a payment fails and is not fixed within fourteen days, or immediately if you breach section 3 in a way that puts others at risk. After it ends you can export your data for thirty days, and section 4 says what happens to it after that.

11. Changes and the rest

We can change these terms with thirty days' notice by email. If you keep using the product after that, the new terms apply; if you do not want them, you can leave before they do. These terms are governed by the law of Queensland, Australia, wherever you are. If we disagree about something, we will each try to sort it out in good faith first; if that fails, the courts of Queensland decide. If part of these terms turns out to be unenforceable, the rest still applies.

Contact

Risk Intelligence Group Australia Pty Ltd
ABN 16 152 025 486
PO Box 616, Springwood, Queensland 4127, Australia
sales@dealsci.com.au